Spa Cancellation Policy

We value your time and strive to provide exceptional service to all of our guests. In order to ensure the smooth operation of our spa and to accommodate the needs of all our clients, we implement the following cancellation policy:

1. 48-Hour Cancellation Notice:

   • Any cancellations or rescheduling requests must be made at least 48 hours prior to the scheduled appointment time.
   • Failure to provide the required 48-hour notice will result in a charge of 50% of the service cost.

2. Application of Charges:

   • The 50% charge for cancellations made within 48 hours will be applied as a credit towards your next scheduled service.

3. No-Shows:

   • Guests who fail to show up for their scheduled appointment without any prior notification will be charged 100% of the service cost.

4. Cancellation Process:

   • To cancel or reschedule your appointment, please contact us at least 48 hours in advance. You can reach us by phone or email.
   • For cancellations made within 48 hours, the cancellation fee will be collected upon your next visit or charged to the credit card on file.

5. Exceptions:

   • We understand that emergencies and unforeseen circumstances may arise. In such cases, we may waive the cancellation fee at our discretion.
     
     

By scheduling an appointment with our spa, you agree to abide by our cancellation policy as stated above. We appreciate your cooperation and understanding. If you have any questions or need further clarification, please don't hesitate to contact us.